FRUSTRATING!!

Aaarrrggghh!!! It's been 3 weeks since we started experiencing internet problems with SMART BRO. On/Off internet, sometimes totally none, I even experience disconnection while surfing the net. It's really frustrating specially if you will call Smart Bro's customer service hot line they will just tell you it's technical enhancement. Will you believe that for almost 3weeks they can't fix that problem. I've been following up this issue for 3weeks, 3-6 times a day just to tell them how frustrating, what inconvenience it's giving us. I've never experience this kind of problem before, I disconnected my first smart bro connection cause my PC needs replacement, so this will be my 2nd time. I like their services before but right now, hmmm... I'm beginning to regret it.

Smart Bro should give focus on this issue, and they should work on it in just 1-2 days not up to 3weeks (am i so obviously angry?)!! I believe their employess are well-trained, so they must engage to it immediately. Lately I've been reading in some forums other issues of Smart bro, including IP addresses.

Hope Smart bro will do something about this or else they will loose a lot of customers.